Wrong Shipping Address
We always ship your order to the "Shipping Address" provided in the order. While placing the order, make sure you have selected correct shipping address.
If you have provided wrong shipping address in the order, you should contact us by email before we ship your order and provide us the correct shipping address.
Once your order is shipped and picked by up post office, we do not have any control over the package.
If you have provided wrong shipping address in the order and the package was shipped to the wrong address, you can contact post office using the tracking number provided to you to recover the package.
We do not give any refunds if you are not able to receive the package shipped to the wrong address.
If any package is returned to us by the post office, we can ship the package to any other shipping address provided by the customer by charging additional shipping expenses.
If the customer wants to cancel the order after the package is returned to us, we will refund the amount after deducting actual shipping & handling charges and restocking fee of $10 per item.
At International Wavelength, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) encryption technology to protect your online information.
How do we make sure information is secure?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.
Certain browsers will not allow communication through secure servers. If this is the case, you wont be able to place an order online. If you have any problems placing an order please contact us.
To check the security of your computer, look at the lower left-hand corner of your browser window. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https".