Frequently Asked Questions

  1. What are the prices on the DVD?
  2. Id order from you but I hate to give you my name and address. Youre not going to put me on sixteen mailing lists, are you?
  3. If I order a DVD from you am I going to have to wait forever?
  4. Will my neighbors know I am ordering adult DVD if you send me something?
  5. How are my DVD's Packaged?
  6. How do you ship the titles?
  7. How is the quality of the DVDs? 
  8. Can I order a video in PAL format?
  9. I am from out of the USA, can I place an order from you?
  10. How do I track the status of my orders?

What are the prices on the DVD?
All titles are $19.95

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Id order from you but I hate to give you my name and address. Youre not going to put me on sixteen mailing lists, are you?
 No. Never. We do not sell, rent, or EVER give our mailing list out. To anyone! Ever. Its nobody's business what you enjoy in the privacy of your own home---but if you think our tapes are too strong for you---youre probably right!

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If I order a DVD from you am I going to have to wait forever?
The days of waiting four to six weeks for a mail order product are gone. We send your order out of our office the within a few days after we get it. Then it goes by USPS Priority Mail. This usually takes well under one week for even the farthest reaches of the country, and usually half that.
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Will my neighbors know I am ordering adult DVD if you send me something?
When we say plain white box, we mean it. There is nothing at all on the outside to indicate what it is, no pictures, no words. Even the return label says "FROM: Eagle Video", not "Gay Asian", and not "Gay Asian Video". Unless you blush like a schoolgirl when opening your package, whos to know? We believe in the privacy of our customers.

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How are my DVD's Packaged?

DVD's are shipped in standard or Slim DVD cases with color box art

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How do you ship the titles?
All titles are shipped in Priority Mail Boxes. There is no indication on the outside of the box as to what's contained within. Our preprinted return address labels have the initials "Eagle Video" as the first line in our address. Shipping costs are calculated on the size of the order

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What is your return policy?

Should you ever receive a defective DVD, it will be replaced with a copy of the same title. No videos will be exchanged for other titles...EVER.

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How is the quality of the DVDs? 
Most of the DVDs do not contain any type of additional or "bonus" materials sometimes associated with commercial video discs. Rather, they are digital reproductions of our analogue library titles. They are processed with chapter breaks. Since a DVD is an exact clone of our original master, the visual quality should be slightly better than a standard VHS copy, however the visual quality of a DVD cannot be better than our source material. For a precise visual rating of each title, please check the actual movie listing. The Japanese and Cadinot DVD's however, come with full interactive menus. Our DVDs can be played on all American DVD Players, Playstation, and of course on all computers with a DVD-ROM or CD-ROM drive with the help of a software based decoder / player.

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Can I order a video in PAL format?
Not at this time

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I am from out of the USA, can I place an order from you? 
Due to customs issues, we do not ship overseas. 

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How do I track the status of my orders?
Upon shipment of your order, we will send you an email with your tracking number. Please be sure your email address is accurate, otherwise you will not be able to receive notification. If your Internet Provider or Browser filters out Spam, then you will probably not receive the notification. AOL may not have an option for turning off this filter. Nor will any follow-ups you attempt to send be received with Spam filters on.

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